– Rates are inclusive of 10% service charge per room per night
– Cancellation or amendment must be made 24 hours prior to the arrival date ; late cancellation or amendment will be subject to first night room accommodation charged to the given credit card
– All reservations must be guaranteed by a valid credit card. Cardholder and actual credit card must be presented upon arrival. Otherwise, alternative payment must be provided upon check in.
– This special offer cannot be combined with other promotional packages
– The above offers are subject to availability and subject to changes without prior notice
– TUVE’s decision shall be binding and final in case of any dispute
: The information, content and other materials contained on our website are provided by TUVE to its guests exclusively for informational purposes only. By using our website and making an online reservation through our website, you agree to comply with and be bound by these terms and conditions. We reserve the right to change, update or correct any of these terms and conditions at any time without prior notice and such changes will take effect immediately.
The information published or otherwise contained on the website are owned by, or licensed to, TUVE and are protected by all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights. You may make a copy of this content for your personal non-commercial use only provided that you do not remove any copyright and other proprietary notices, and you agree not to use, copy, reproduce, modify, display, distribute or transmit in any form or by any means any information or material contained on our website including but not limited to text, logos, images, icons, graphics, audio clips, sounds, links and all other software, without the prior written permission of TUVE.
From time to time our website may include links to third party websites and other trademarks that are not owned by TUVE. These links are provided solely for your information and the copyright of the content of such third party websites and other trademarks shall belong to their respective owners. We have no responsibility for the content of the linked websites and you are advised to seek opinion of the respective owners before using and/or copying the content of the websites.
WHAT TYPES OF PERSONAL INFORMATION WE COLLECT / The types of personal information that we collect (based on applicable laws) include:-
name, gender, business title, date and place of birth, nationality and passport and visa information, country of residence;
email address, home and work phone number, mailing address;
payment information such as credit card number, expiration date, authentication code;
other information which includes your preferences in receiving promotional offers from us and customer survey responses or feedback.
HOW WE COLLECT YOUR PERSONAL INFORMATION / When you use our services, we collect personal information so that you can use our services such as to make a reservation, to process your payment, to send you booking confirmations via email. We will also receive personal information about you from third parties where you have provided your consent to the third parties.
HOW WE USE YOUR PERSONAL INFORMATION / Subject to applicable laws, we may collect, use and disclose your personal information for the following reasons:-
for internal record keeping;
to enable us to provide our services;
to improve our products and to provide you with a better customer service;
to conduct market research, customer satisfaction surveys, direct marketing and sales promotions;
to comply with legal and regulatory requirements if appropriate;
to respond to your inquiries and requests in a timely and efficient manner and to meet legal and regulatory requirements.
DIRECT MARKETING / Subject to obtaining your consent (which include an indication of no objection), we intend to use your personal information including your name, telephone number, email address and mailing address to send promotional materials to you and conduct direct marketing activities in relation to products and services offered by us and our affiliates. If you do not wish to consent to the use of your personal information for direct marketing purposes, you may exercise your opt-out right by notifying us.
DISCLOSURE OF PERSONAL INFORMATION / Our affiliates, agents, contractors or third party service providers of TUVE may receive your personal information in the course of providing services to us to better address your needs as our guests. This may include payment and credit card information, your name and address, invoice details, and other information about your use of our services. We require our affiliates and these third parties to maintain the confidentiality and security of your personal information and to use it for the purposes for which we provided them. In limited circumstances, we may disclose your personal information without your consent if we are compelled to do so by a court of law, or requested to do so by a governmental entity, or if we determine it is necessary to comply with the law. We also reserve the right to retain and process your personal information to comply with accounting, tax rules and regulations, and any record retention laws.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION / If you do not wish to consent to the use of your personal information for direct marketing purposes, you may opt out of receiving marketing or promotional materials from us by emailing us at [email protected]. As part of our commitment to transparency and privacy, you also have the following rights:-
to have access to your personal information;
to review, rectify, update or delete your personal information, if necessary;
to request not to use your personal information for direct-marketing purposes;
to object the use of your personal information for certain purposes;
to request restriction of processing of your personal information;
to disclose your personal information to a third-party service provider;
to give you a copy of your personal information, on request.
RETENTION PERIOD OF YOUR PERSONAL INFORMATION / We will retain your personal information only as long as necessary to provide you with our services and to fulfill the purposes of satisfying any legal, accounting or statutory reporting requirements. Upon your request, we will delete your personal information, unless, we are legally required to maintain certain personal information.
LINKS TO OTHER WEBSITES / We may provide links to other third party websites that we believe might provide you with useful information and services. However, these third party websites are not bound by the terms of this Policy. We are therefore not responsible for the privacy policies of any third party websites which may be linked to our website. We urge you to read the privacy policies of those third party websites before providing any personal information while browsing those sites.
COOKIES / We use “cookies technology” to allow us to evaluate and improve the functionality of our website. Cookies speed navigation through our website, keep track of information so that you do not have to re-enter it each time you visit our website, and enable us to monitor which pages you find useful and which you do not. We only use this data for statistical purposes and the data will be removed from the system subsequently. Cookies will not give us access to any information about you, other than the data you choose to share with us. You may occasionally receive cookies from unaffiliated companies to the extent they place advertising on our website or are linked to our website. These third-party cookies may collect information about you when you “click” on their advertisement or link. However, we are unable to control collection of information by these third parties, and these cookies are not subject to this Policy.
CHANGES OF THIS POLICY / We may change, update or correct this Policy from time to time, so please check this page regularly to ensure that you are aware of those changes.
PRIVACY AND SECURITY / We are committed to protect personal information we collect from you through Internet. We have strict security procedures to keep information that is stored in our systems secured and protected from unauthorized access. The systems and server software are installed with data encryption, firewall technology and other security measures in order to ensure safe transmission of data. When making a reservation on our web site, you will be required to complete a reservation profile in which you will be asked to provide specific personal information, including your name, address, telephone number, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. We ensure all personal information we collect from you through Internet is secure and that your credit card number is highly protected with an advanced encryption technology.
LIMITATION OF LIABILITY / We shall not be liable for any failure or delay beyond its control in the transmission of any data submitted through the Internet including but not limited to the details of your reservation or changes to or cancellation of your reservation.
This Statement is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this Statement, the English version shall prevail.