COVID-19 Update Privacy Policy

CELEBRATING 5 / STAYCATION


We are pleased to announce that 18 July 2020 marks 5 years of TUVE. To celebrate our 5th anniversary, we are delighted to present a staycation package exclusively for the period between 24 July to 31 August 2020. Guests can enjoy the following privileges:

  • · One night Deluxe King Room
  • · Daily breakfast (9-11AM)
  • · Guaranteed late check-out at 4pm
  • · A TUVE house gift

policy...

· Rates are subject to 10% service charge per room per night
· All reservations must be guaranteed by a valid credit card. Cardholder and actual credit card must be presented upon arrival. Otherwise, alternative payment must be provided upon check-in.
· Cancellation or amendment must be made 24 hours prior to the arrival date
· Late cancellation or amendment will be subject to first-night room accommodation charged to the given credit card
· Breakfast will be served from 09:00hr till 11:30hr at SUPER HOOMAN** on G/F
· Dining discount is not applicable to 10% service charge
· This special offer cannot be combined with other promotional packages
· The above offers are subject to availability and subject to changes without prior notice
· TUVE’s decision shall be binding and final in case of any dispute

LOCAL SPECIAL OFFER


COMFORT / DELUXE :
· Guaranteed early check-in at 12pm
· Guaranteed late check-out until 4pm
· A TUVE house gift
· Complimentary gourmet mini bar

policy...

· Rates are subject to 10% service charge per room per night
· All reservations must be guaranteed by a valid credit card. Cardholder and actual credit card must be presented upon arrival. Otherwise, alternative payment must be provided upon check in
· Cancellation or amendment must be made 24 hours prior to the arrival date
· Late cancellation or amendment will be subject to first-night room accommodation charged to the given credit card
· This special offer cannot be combined with other promotional packages
· The above offers are subject to availability and subject to changes without prior notice
· TUVE’s decision shall be binding and final in case of any dispute

CELEBRATING 5 / TUVE INDULGENCE


PREMIER:
· Daily breakfast at SUPER HOOMAN**
· Guaranteed late check-out until 2pm
· TUVE Welcome gift
· One bottle of red wine
· Daily newspaper
· Complimentary Wi-Fi internet access
· Complimentary local call

policy...

·Rates are subject to 10% service charge per room per night
·All reservations must be guaranteed by a valid credit card. Cardholder and actual credit card must be presented upon arrival. Otherwise, alternative payment must be provided upon check in.
·Cancellation or amendment must be made 24 hours prior to the arrival date; late cancellation or amendment will be subject to first night room accommodation charged to the given credit card
·**Daily breakfast are maximum for 2 persons and will be served from 09:00hr till 11:00hr at SUPER HOOMAN on G/F
·This special offer cannot be combined with other promotional packages
·The above offers are subject to availability and subject to changes without prior notice
·TUVE’s decision shall be binding and final in case of any dispute

VALUE THE EXPERIENCE


· Complimentary one night gourmet mini bar


policy...

· Please choose One of two options above minimum three days in advance; If reservations made less than three days prior to arrival, “Complimentary one night mini bar” will be arranged accordingly. Once the arrangement is confirmed, no changes will be allowed
· Rates are subject to 10% service charge per room per night
· All reservations must be guaranteed by a valid credit card. Cardholder and actual credit card must be presented upon arrival. Otherwise, alternative payment must be provided upon check in
· All reservations are non-refundable
· Any cancellation or amendment will be subject to full period room charges to the given credit card
· This special offer cannot be combined with other promotions and packages
· TUVE’s decision shall be binding and final in case of any dispute

CELEBRATING 5 / ONE MORE NIGHT


Receive a 50% off when you stay an additional night on weekdays. Let your perfect retreat last a little longer.


policy...

·Rates are subject to 10% service charge per room per night
·All reservations must be guaranteed by a valid credit card. Cardholder and actual credit card must be presented upon arrival. Otherwise, alternative payment must be provided upon check in.
·Cancellation or amendment must be made 24 hours prior to the arrival date; late cancellation or amendment will be subject to first night room accommodation charged to the given credit card
·This special offer cannot be combined with other promotional packages
·The above offers are subject to availability and subject to changes without prior notice
·TUVE’s decision shall be binding and final in case of any dispute

The health and well-being of our guests and staff members are our top priority. To ensure a clean and comfortable environment, we are monitoring and following the latest guidance from the Centre for Health Protection and the World Health Organization on hygiene and cleaning at TUVE.

In light of the recent COVID-19 developments and new quarantine guidelines, we request all overseas guests arriving in Hong Kong and guests who reside in buildings with confirmed cases to complete a quarantine period of 14-day at an alternate location. If you have any questions or concerns, please don’t hesitate to contact our guest service.

 

New Overview /

Guestrooms / We use EPA-approved cleaning and disinfecting protocols to clean rooms after guests depart and before the next guests arrive. We pay special attention to clean all high-touch surfaces.

Public spaces / We have appointed a professional third-party sanitation team to clean & disinfect the public areas. We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and room keys.

Back of house / All team members must wear masks at all times. We are increasing the frequency of cleaning, focusing on high-touch areas like linen room, storage rooms and the staff office. We keep our staff up-to-date on cleanliness procedures and precautionary measures to prevent the spread of virus.

Others / All guests and staff members are required to measure their temperature before check-in. We provide masks, travel size disinfecting wipes and hand sanitisers at the Reception. Should you require extra masks during your stay, please do let us know.

 

We will continue to strive to provide our guests with an exceptionally clean, safe and comfortable environment to enjoy their stay with us.